Frequently Asked Questions

iScreenviewer is the freelance web design and development business of Mark Serdina, a Sydney-based developer with years of experience building websites for well-known brands at digital agencies in Melbourne and Sydney.

Web design and development, Shopify and WooCommerce stores, landing pages, SEO, Google Analytics and Search Console setup, website hosting, migrations, malware cleanup, branding, UX and UI design, and ongoing support and maintenance.

Mainly Shopify, WordPress, WooCommerce and Umbraco. I also work with Magento and can advise on the right platform for your business.

Yes. I work with businesses across Australia, as well as New Zealand, the United States and Canada. Everything can be handled online.

Yes. There are no account managers or hand-offs. You talk to the person actually designing and building your website, from the first conversation to launch and beyond.

Choose a fixed-price package from the Shop, or tell me about your project through the contact page and I will reply within one business day.

Yes. Visit the Projects page to see a selection of websites I have designed, built and maintained.

A short description of your business and goals, your current website address if you have one, any websites you like, your budget range and your ideal timeline. Do not worry if you do not have everything yet.

Yes. Most of my clients are small businesses, startups and growing online stores. Fixed-price packages make it easy to start small and grow.

Yes. I work with design and marketing agencies as a white-label or overflow developer for WordPress, Shopify and Umbraco projects.

A clearly scoped job with an upfront price, such as a WordPress Quick Fix or an SEO and Analytics Health Check. You know exactly what is included and what it costs before you order.

Current packages include the WordPress Quick Fix, SEO and Analytics Health Check, Product Listing and SEO Batch, Mobile and Tablet Responsiveness, Black Friday Ready, Shopify Christmas Ready, Boxing Day Sale Ready and Full Rebuild Shopify Website. See them all in the Shop.

Read the What is included section on each product page. If you are still unsure, get in touch and I will recommend the best fit, or suggest a custom quote.

I contact you within one business day to confirm the details, explain what I need from you and agree a timeline. Work starts once I have access and any content required.

Yes. Many clients combine packages, such as a Mobile and Tablet Responsiveness fix with an SEO and Analytics Health Check.

Request a custom quote. I will review your requirements and send a fixed quote with a clear scope.

I will stop and explain what is involved, with a quote for the extra work. Nothing extra is charged without your agreement.

Packages include checking and adjusting the agreed work until it matches the scope. Larger projects, such as the Full Rebuild, include 2 rounds of revisions on a preview before launch.

Most small packages take between 1 and 8 hours of work and are usually completed within 2 to 5 business days of receiving access. The estimated time is listed on each product page.

Often, yes. Contact me before ordering with your deadline and I will confirm whether it can be done in time.

A complete rebuild of your Shopify store on a modern theme, including up to 10 pages, up to 50 products, SEO, redirects, analytics and 14 days of post-launch support. The total price is A$3,000.

Yes. The Full Rebuild Shopify Website can be booked with a 50% deposit, with the balance invoiced at launch, or paid in full upfront. Custom projects may also be split into a deposit and final payment.

All prices are in Australian dollars (AUD).

Yes. Prices include GST for Australian customers. Customers in New Zealand, the United States and Canada are not charged Australian GST.

Choose your payment method at checkout. Options include PayID and direct bank transfer, with card payments available where shown.

Select PayID or bank transfer at checkout, then pay from your banking app using the PayID shown on your order confirmation. Use your order number as the reference.

Work begins once your payment has been received, which is usually the same day for PayID payments.

Yes. You will receive an order confirmation by email, and a tax invoice can be provided for your records on request.

For larger custom projects, payments can be split into stages, such as a deposit and a final payment. Fixed-price packages are paid upfront.

No. The package price covers the work described. Third-party costs, such as Shopify plans, themes, apps, plugins, hosting or domain names, are paid directly by you and are always discussed first.

From time to time there are offers on the website, such as a discount on your first fixed-price package. Check the site for current offers.

Custom work is usually quoted as a fixed price based on the scope, so you know the total cost upfront. Ongoing support can also be arranged.

Prices are charged in Australian dollars. If you pay from overseas, your bank or card provider converts the amount to your currency.

No. Customers in New Zealand, the United States and Canada are not charged Australian GST.

Yes. I can set up a new store from scratch or rebuild an existing one, including theme setup, products, collections, payments, shipping and SEO.

Yes. I migrate stores from WooCommerce, Wix, Squarespace, Magento and other platforms, including products, pages and 301 redirects so you keep your Google rankings.

Not always. Shopify free themes are fast and well supported. A premium theme can make sense if you need specific features. I will recommend the best option for your store.

Yes. I can adjust layouts, sections, colours and fonts, and add custom features to your existing theme without starting again.

Yes. I can create discount codes, automatic discounts, sale collections and promotional banners, and schedule them for events like Black Friday and Boxing Day.

Yes. The Product Listing and SEO Batch covers up to 10 simple products, and larger catalogues can be imported in bulk from a spreadsheet.

Add me as a collaborator or staff account. You never need to share your own password, and you can remove my access at any time.

No. Theme changes are made on a copy of your theme and published once everything has been checked.

Yes. I can recommend, install and configure apps for reviews, email signups, upsells, product filters and more. App subscription costs are paid by you.

Yes. I can connect Google Analytics 4, Google Search Console and Google Merchant Center so your products can appear in Google Shopping.

Yes. The WordPress Quick Fix covers one clearly defined issue, such as a broken form, a mobile layout problem or a plugin conflict. Larger issues can be quoted.

Yes. I build custom WordPress websites that are easy to update, fast to load and set up to be found on Google.

Yes. I can set up WooCommerce with products, payments, shipping, tax and the pages your store needs.

Yes. I can update WordPress, themes and plugins safely, with a backup first, and check the site still works afterwards.

Yes. This is a common problem, often caused by email settings or hosting. I can fix the form and set up reliable email delivery.

Common causes include large images, too many plugins, slow hosting and missing caching. I can find the cause and apply speed improvements.

Yes. I work with Elementor, Divi, the WordPress block editor and custom themes.

Yes. I take a backup, or confirm a recent one exists, before making changes so your site can be restored if needed.

Yes. I can set up page layouts and custom fields so you can update text, images and products without touching code.

Yes. I build, upgrade and maintain Umbraco websites, as well as WordPress and Shopify.

A review of Google Search Console, GA4 setup and conversion tracking, indexing and crawl issues, page titles, meta descriptions and broken links, followed by a prioritised report and a 30-minute call.

Technical fixes can help quickly, but rankings usually improve over weeks to months. SEO is a long-term investment rather than an instant result.

No one can honestly guarantee rankings. I focus on proven improvements such as technical fixes, page content, site speed and structured data that give you the best chance to rank.

Yes. I write page titles and meta descriptions that match what your customers search for and encourage clicks.

Schema markup is code that helps Google understand your pages, such as products, reviews, FAQs and business details. It can make your listings stand out in search results.

Yes. I can set up GA4 with key events for sales, enquiry forms and phone calls, so you can see what is working.

Yes. I can verify your website, submit your sitemap and check for indexing issues.

AI visibility is how well your business shows up in AI tools and search features. Clear content, structured data and a well organised website all help.

Yes. I can set up Google Merchant Center and connect your product feed from Shopify or WooCommerce.

Not if it is done carefully. When pages or URLs change, I set up 301 redirects and check your SEO settings so you keep your existing rankings.

Yes. I can find and fix broken links and set up redirects for pages that have moved or been removed.

Yes. I design websites from scratch, from wireframes and design concepts through to the finished build.

Yes. A website re-skin updates the look and feel of your existing website while keeping your content and structure.

Common causes include fixed-width layouts, large images, outdated themes and page builder settings. The Mobile and Tablet Responsiveness package fixes these issues.

A review of your chosen pages on phone and tablet sizes, layout fixes, easy to tap menus and buttons, forms and embeds that fit the screen, and before and after screenshots. Choose up to 5 pages or up to 10 pages.

Yes. I design and build landing pages for campaigns, products and ads, focused on getting enquiries and sales.

Yes. I can design a logo and a simple brand style guide with colours, fonts and usage so your brand stays consistent.

Yes. I offer prototyping, wireframing and user experience reviews to make your website easier to use.

I follow accessibility best practice, such as readable text, colour contrast, image alt text and keyboard-friendly navigation, and can review your site for common issues.

Yes. I can set up and manage hosting for your website, including updates, backups and support.

Yes. I handle website migrations between hosts, including files, databases, email settings and domain changes, with minimal downtime.

Yes. Ongoing support can cover updates, backups, small changes and monitoring so your website keeps working long after launch.

Yes. I offer malware removal and security hardening to clean your website, close the security gaps and help prevent it happening again. Contact me as soon as possible.

Warning signs include strange redirects, spam links, unknown admin users, Google security warnings and sudden drops in traffic.

Keeping software updated, strong passwords, limited admin access, security plugins, firewalls, regular backups and removing unused plugins and themes.

Yes. I can install and configure SSL so your website loads securely over HTTPS.

Yes. I can help set up business email and fix email delivery issues, such as website emails going to spam.

Contact me straight away. I will investigate the cause, which is often hosting, an expired domain or a plugin issue, and work to get your website back online.

Yes. Once paid for, your website and content belong to you. Accounts such as your domain, hosting and Shopify store should always be in your name.

Create a separate user or collaborator account for me rather than sharing your own password. You can remove my access when the job is done.

I keep you updated by email or phone at each stage, and send a summary of what was changed when the work is complete.

Usually website access, any content or images, and clear details of what you want. Each product page lists exactly what is needed.

I work with clients across Australian business hours and reply to enquiries within one business day.

Yes. You can call me on 0413 422 619.

Yes. I am happy to sign a confidentiality agreement for your project if needed.

Yes. I can provide a handover session showing you how to update pages, products and content yourself.

Yes. Most projects include a short period of post-launch support, and ongoing support is available whenever you need it.

Yes. Small adjustments within the agreed scope are covered. New requests can be added as a quick fix or quoted separately.

Where possible, yes. Let me know your deadline and I will tell you honestly whether it can be met.

If you cancel before work starts, you receive a full refund. After work starts, you only pay for the work completed. Read the full refund policy.

Let me know within 14 days of delivery. If the work does not match the agreed scope, I will fix it at no extra cost, and if I cannot fix it, I will provide a full or partial refund.

Your information is only used to provide your services and is never sold. Read the privacy policy for details.

Read the full terms and conditions before ordering.

Yes. Card payments are processed securely by the payment provider, and card details are never stored on this website.

No. Any access you provide is used only for your project, and you can remove it at any time.

If you cancel before work starts, your deposit is refunded in full. After that, it is applied to the work completed and any unused amount is refunded.