Answers to common questions about buying a package from iScreenviewer. If your question is not here, get in touch.
How do I pay?
You pay by card at checkout. Payments are processed securely by Stripe, so I never see or store your full card details.
What currency are prices in?
All prices are in Australian dollars (AUD). If you are outside Australia, your bank converts the amount to your local currency at its exchange rate.
Do you charge GST?
Australian customers are charged 10% GST. Customers in New Zealand, the United States and Canada are not charged GST.
Can I get a tax invoice?
Yes. If you need a tax invoice for your records, contact me with your order number.
What happens after I place an order?
I contact you within one business day to confirm your order and let you know what I need. Read how it works for the full process.
Which platforms do you work with?
The packages are for Shopify and WordPress, including WooCommerce stores. Each product page states which platforms it covers.
How do I give you access to my website?
For Shopify, add me as a staff member or approve a collaborator request. For WordPress, create an admin account for me. Once the work is finished, you can remove my access.
How long does delivery take?
Most packages are completed within 2 to 3 business days of receiving your access and details. Each product page lists its own estimate.
What if my job is bigger than the package?
I check the scope before starting. If the job is bigger than the package covers, I let you know and quote the extra work separately before doing it.
Can I order the same package more than once?
Yes. For example, you can order several Product Listing and SEO Batches if you have more than 10 products.
What if I am not happy with the work?
Let me know within 14 days of delivery and I will fix anything that does not match the agreed scope at no extra cost. See the Refund Policy for refunds.
Do you work with customers outside Australia?
Yes. I work with businesses in Australia, New Zealand, the United States and Canada. All communication is by email and phone, so location is not a barrier.
What if I need something that is not in the shop?
Request a custom quote and tell me what you need.
Still have a question?
See how it works, read the Terms and Conditions, or send me a message.