Last updated: 10 November 2026
This policy explains how refunds work for fixed-price packages and services purchased from iScreenviewer (Mark Serdina, Sydney NSW). Because my packages are digital services rather than physical goods, there is nothing to return. Instead, refunds are based on how much of the work has been completed and whether it was delivered as described.
Your rights under Australian Consumer Law
Nothing in this policy limits your rights under the Australian Consumer Law. Services come with guarantees that they will be provided with due care and skill, will be fit for the purpose you made known to me, and will be delivered within a reasonable time. If a service fails to meet a consumer guarantee, you are entitled to a remedy.
Cancelling before work starts
If you cancel before I have started work on your order, you will receive a full refund. Work is considered started once I have accessed your website or begun the review, design or development tasks for your package.
Cancelling after work has started
If you cancel part way through, I will charge only for the work completed up to that point and refund the balance. I will give you a summary of the completed work and hand over anything that has been delivered.
Completed work
Each package has a fixed scope listed on its product page. Once the work has been delivered as described, refunds are not offered for a change of mind. If something I delivered does not match the agreed scope or is not working as it should, please let me know within 14 days of delivery and I will fix it at no extra cost. If I am unable to fix it, I will provide a full or partial refund.
Deposits for larger projects
Larger or custom projects may require a 50% deposit before work begins. The deposit is refundable in full if you cancel before work starts. After that, it is applied to the work completed, and any unused amount is refunded.
Third-party costs
Costs paid to other providers, such as Shopify apps, themes, plugins, hosting, domain names or stock images, are not included in my refunds. These are subject to the refund terms of the provider you purchased them from.
Delays
Estimated delivery times depend on receiving the access, content and approvals needed for the job. If I cannot deliver within a reasonable time for reasons on my side, you may cancel and receive a refund for any work not completed.
How to request a refund
Please contact me or call 0413 422 619 with your order number and the reason for your request. I will respond within two business days. Approved refunds are processed to your original payment method, and it may take 5 to 10 business days to appear in your account, depending on your bank.