Every package in my shop is a fixed-price service with a clear scope, so you know exactly what you are getting and what it costs before you buy. Here is what happens from checkout to delivery.
From order to delivery
- Choose a package. Each product page lists what is included, what you need to supply and the estimated delivery time.
- Check out securely. Pay by card at checkout. Prices are in Australian dollars.
- I get in touch within one business day. I will email you to confirm your order and let you know exactly what I need to get started.
- You share access and details. Depending on the package, this could be your website or store login, Google Search Console and GA4 access, product information, images or promotion details.
- I confirm the scope. Before starting, I check that the job fits the package. If it is bigger than expected, I tell you and quote the extra work separately. Nothing extra is done without your approval.
- I do the work and check it. Changes are tested on desktop and mobile before I hand anything back.
- You get a summary. Once the work is done, I send you a summary of everything that was changed or delivered.
What I will need from you
- Access: a staff or collaborator account on your Shopify store, or an admin account on your WordPress website. Hosting access is only needed for some fixes.
- Content: any text, images, prices, offers or product details the package uses, in a spreadsheet, document or email.
- Quick feedback: a reply to any questions so the work is not held up.
Any logins you share are used only for your order. I recommend removing my access or changing passwords once the work is finished.
How long it takes
Most packages are completed within 2 to 3 business days of receiving everything I need. The exact estimate is listed on each product page. Seasonal packages, such as Black Friday and Boxing Day, have an order-by date so they can go live in time.
After delivery
If something I delivered does not match the agreed scope or is not working as it should, let me know within 14 days and I will fix it at no extra cost. See the Refund Policy for cancellations and refunds.
Who I work with
I work with small businesses and online stores in Australia, New Zealand, the United States and Canada. All work is done by me, Mark Serdina, a Sydney-based Shopify, WordPress and SEO developer. There are no hand-offs or outsourcing.
Need something different?
If none of the packages fit, request a custom quote. You can also read the Shop FAQ for answers about payment, GST and access.