Has your website been hacked, started redirecting visitors to spam sites or been flagged by Google as unsafe? This fixed-price Malware Cleanup covers your entire website, not just the obvious symptoms. I find and remove the infection, close the way attackers got in and harden the site so it is far less likely to happen again.
What's included
- A full scan of your website files and database for malware, backdoors, malicious redirects, spam links and injected code
- Removal of malware, backdoors, spam pages and injected scripts across the whole site
- WordPress core, plugins and themes replaced with clean copies from trusted sources (or Magento core and extensions checked, cleaned and patched)
- Removal of unauthorised admin users, suspicious scheduled tasks and rogue files
- Security hardening, including updates, file permission checks and removal of unused or vulnerable plugins and extensions
- Guidance on resetting admin, hosting, database and FTP or SFTP passwords, and new security keys where applicable
- A Google Search Console security issues review, and a review request if Google has flagged your site
- A final scan and testing of key pages, forms and checkout, plus a summary report of what was found and fixed
Who it's for
Small businesses and online stores in Australia, New Zealand, the US and Canada with a hacked or malware-infected WordPress, WooCommerce or Magento website that need it cleaned properly by a developer.
Delivery
Estimated delivery: usually completed within 1 to 3 business days of receiving access, depending on how widespread the infection is. Covers one website on one domain. Very large or heavily customised Magento stores, multiple websites on the same hosting account and ongoing monitoring are quoted separately.
How it works
- Purchase the cleanup and I'll contact you within one business day.
- You provide WordPress or Magento admin access and hosting access (control panel, SFTP or SSH).
- I take a backup of the infected site, then scan, clean and harden it.
- I test the website, run a final scan and send you a report of what was found and fixed.
Work is completed by Mark Serdina, a Sydney-based Shopify, WordPress and Magento developer. If the cleanup turns out to be much larger than expected, I'll explain why and quote it before doing any extra work. Want to stop attacks before they reach your site? Read why use Cloudflare to secure your website and how to secure your Magento website.
New to ordering? Read how it works and the Shop FAQ, or request a custom quote if you need something different.
Frequently asked questions
How do I know if my website has malware?
Common signs include visitors being redirected to other websites, spam pages or links appearing in Google results, unknown admin users, a "This site may be hacked" or "Deceptive site ahead" warning, your host suspending the account, or customers reporting strange pop-ups or card fraud.
What platforms does the cleanup cover?
WordPress, WooCommerce and Magento websites. Very large or heavily customised Magento stores may need a separate quote, and I will confirm this before starting.
Will I lose any content or orders?
No. I back up the website before making changes and only remove malicious files and code. Pages, products, orders and customer data are kept. If anything legitimate has been damaged by the attack, I will tell you before restoring or replacing it.
Will the malware come back?
The cleanup includes finding and closing the way attackers got in, plus hardening. Keeping the site updated afterwards is the best protection. If you would like ongoing updates and monitoring, I can quote that separately.
Can you remove the Google warning from my site?
Once the site is clean, I review Google Search Console and request a review if your site has been flagged. Google usually processes reviews within a few days, but the timing is up to Google.
How do I give you access?
After you order, I will send simple instructions. You create an admin user for me in WordPress or Magento and share hosting access through your control panel, SFTP or SSH. You can remove my access as soon as the job is done.
How do I pay?
You pay the fixed price at checkout. Prices are in Australian dollars and include GST for Australian customers. Customers in New Zealand, the US and Canada are not charged GST.
What if I need to cancel?
If you cancel before work starts, you get a full refund. After that, you only pay for work already completed. See the refund policy for full details.
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