WordPress Knowledge Base or Help Centre lets customers answer their own questions, for a fixed price of A$490. Answering the same support questions by email wastes hours every week. I build a searchable help centre with categories, instant search, related articles and feedback, so customers find answers and you see which articles need work.
At a glance
- Price: A$490 fixed (AUD, GST applies for Australian customers)
- Turnaround: 4 business days
- Platforms: WordPress (any theme)
- Service area: Delivered online for businesses in Australia, New Zealand, the United States and Canada
What's included
- Knowledge base structure and categories
- Help centre home page
- Instant article search
- Article template with table of contents
- Related articles
- Was this helpful? feedback
- Up to 20 articles added
- Desktop and mobile tested
What's not included
Writing new help articles is not included. For a single FAQ page see FAQ Page with FAQ Schema.
Who it's for
Software companies, online stores and service businesses that answer the same questions repeatedly.
Delivery
Completed within 4 business days of receiving WordPress admin access.
How it works
- Order the build. I contact you within one business day.
- Planned. Categories agreed.
- Built. Help centre and articles added.
- Tested. Search and mobile checked.
Work is completed by Mark Serdina, a Sydney-based Shopify, WordPress and SEO developer.
Want search across your whole site improved? See WordPress Site Search Upgrade.
New to ordering? Read how it works and the Shop FAQ, or book a free 15-minute consultation.
Related searches
wordpress developerknowledge basehelp centrewordpress plugins
Frequently asked questions
How is this different from an FAQ page?
A knowledge base holds many detailed articles in categories with search, rather than one page of short answers.
Can customers search articles?
Yes. Instant search suggests articles as they type.
Do you add our existing help content?
Yes. Up to 20 existing articles are added and formatted.
Can I see which articles help?
Yes. Article feedback shows which answers work and which need improving.













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