Want your website kept secure, up to date and working properly without having to think about it? This 6 month website support and maintenance plan looks after your WordPress, WooCommerce, Shopify or Umbraco site with regular updates, backups and monitoring, plus up to 2 hours of small changes every month.
What’s included
- Plugin, theme and core updates, applied safely with a backup taken first and the site checked afterwards
- Weekly offsite backups, with a restore if anything goes wrong
- Uptime monitoring, with any downtime followed up straight away
- A monthly security scan and malware check
- Up to 2 hours a month of small changes, such as text and image updates, banners, new products or posts and minor layout fixes
- Monthly testing of forms, checkout and key pages on desktop and mobile
- Google Search Console and site speed checks, with errors fixed or flagged
- A short monthly report covering updates, fixes and anything that needs your attention
- Email support with a reply within one business day
What you supply
Admin access to your website, plus hosting access if your site isn’t hosted with me. Send change requests by email with any text or images needed. Larger work such as new pages, redesigns or new features is quoted separately.
Who it’s for
Small businesses in Australia, New Zealand, the US and Canada that want a developer looking after their website, without an agency retainer or chasing a freelancer every time something breaks.
Delivery
The plan starts within 2 business days of receiving site access, with a full backup and health check in the first week, then runs for 6 months.
How it works
- Purchase the plan and I’ll contact you within one business day.
- You provide website access, plus hosting access if needed.
- I take a full backup, run a health check and fix anything urgent.
- Updates, backups and monitoring run every month, you send change requests any time, and I send you a monthly report.
Work is completed by Mark Serdina, a Sydney-based Shopify, WordPress and SEO developer. Site already hacked? Start with Malware Cleanup: Entire Site. Need reliable hosting as well? Add Website Hosting. Only need a one-off fix? Try the WordPress Quick Fix.
New to ordering? Read how it works and the Shop FAQ, or request a custom quote if you need something different.
Frequently asked questions
Which platforms do you support?
WordPress (including WooCommerce), Shopify and Umbraco. Shopify looks after its own platform updates, so for Shopify stores the plan focuses on apps, theme checks, testing and small changes.
What counts as a small change?
Text and image updates, adding products or blog posts, swapping banners, form tweaks and minor styling fixes. If a request will take more than your monthly hours, I’ll quote it before starting.
Do unused hours roll over?
No, the 2 hours are available each month and don’t carry over to the next month.
What if an update breaks my site?
I restore the backup taken before the update and sort out the conflict, at no extra cost.
What if my site gets hacked during the plan?
I’ll restore a clean backup and close the security gap as part of the plan. If an infection was already there before the plan started, a full cleanup is quoted separately.
What happens after 6 months?
You can renew for another 6 months to keep things running, or I’ll hand everything back with a final backup.
Do I need to give you access to my website?
Yes, an admin account is needed for updates and fixes, plus hosting access if your site isn’t hosted with me. You can remove my access at the end of the plan.
How do I pay?
You pay the fixed price at checkout. Prices are in Australian dollars and include GST for Australian customers.
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